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Post by tomplum on Feb 16, 2016 9:15:21 GMT
thats a thing we often hear, Last week I'd just finished and been paid for a job fixing a toilet, as i'm going out the lady asked, " oh can you just look at the sink its dripping underneath" So I obliged her, the drip was coming from the trap, so i did a quick nip up and said there you are, thanks good bye, 5 o clock she rang me, " that sink is still dripping", anyway I called back the following day and tryed ptfe, no, i took off the waste and siliconed it,,no I was there nearly half an hour and finaly said there;s summut up here missus I can't fix it, she said, " yea I know my husband's had a go as well",,that information would have been handy before i started, anyrode I got a new waste ( special order) its a franke type and a new trap and charged £50,,,should have seen her boat race, the franke waste was £22 the trap £6 so that left only £20 for me struggling and running around. she did pay but I could see she was expecting me to say, " its ok love it was't much "
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Post by crowsfoot on Feb 16, 2016 19:31:12 GMT
It's quite often that extra job that the customer tries to add on at the end of a different job that gives you a more problems than the job you was called in to fix in the first place.
When it's your livelihood at stake you simply cannot fix things for nothing (or "ten bob and a rabbit" as my old grandfather would say).
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Post by rocketmanbkk on Feb 17, 2016 14:16:35 GMT
I've learned over the last couple of years that people expect
I get 'it's only a small job' or 'it won't take you long' or 'it's a 5 minute job'
If that the case & it's so simple then you do it!
So, I have a minimum call out charge. I live in Berkshire.
I used to do jobs for a tenner here & tenner there but the customers didn't appreciate it & I wasn't earning a living so now I have a minimum before I get in the van.
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Post by tomplum on Feb 17, 2016 15:19:30 GMT
thats the right way to do it rocketman, there's no such a thing as a 10 minute job, It takes 10 mins to carry your tools in, smiley-violent001 hammertime
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Post by rocketmanbkk on Feb 17, 2016 15:32:12 GMT
You're right!
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